Office Location

8034 Ivory Hills Drive West Chester, OH 45069
Phone: (513) 759-7926

THE ORDER PROCESS

Product Research/Quotes - The order process begins with the product research stage, where we find creative product ideas and quotes to meet your project initiatives and deadlines. We will send these electronically with product images and details in a pdf file, or links to products and descriptions on the web.

Samples - We will be happy to provide samples within reason for all products you are considering for purchase, so you can see the quality of our products and be 100% confident that your are getting the right item. Any samples not returned within 2 weeks may be subject to be invoiced. All shipping charges will be added to the total ship costs once you place an order.

Order/Artwork Submission - Once you give us your order we will need clean artwork for ideal imprint on the items. It will be most efficient if you can provide artwork created in Adobe Illustrator as either an ai or eps file. Text should be converted to outlines or include fonts.

Order Acknowledgement - We will send you an order acknowledgement detailing all the specifics of the order, which is a safeguard to eliminate the potential for miscommunication and mistakes.

Art Proof - We will then send you an art proof detailing exactly what will be imprinted on the items, and in what colors. This is another safeguard to guarantee 100% customer satisfaction with our products and services.

Production - Production time for all orders starts the following day after art has been approved. If rush charges are incurred to meet a timeline due to a delay in the client approving the art, we will not be responsible for these additional charges. Typical production time in this industry is usually 2-3 weeks plus shipping, but it varies by supplier. Overseas production can take 30-90 days, depending on the project.

Cancellation Policy - If you cancel an order after it has already been placed, or reduce the quantity, you may be subject to a cancellation fee (usually around 15% of the order cost) or re-stock fees (varies by supplier).

Invoice - After you receive your products, we will send you an invoice, typically on net 30 terms. New customers or large orders may be subject to a credit application and a 50% deposit in advance of the order.

Over/Under Run Policy - In this industry, there is a 5% over/under run standard. During the printing process, occasionally a few items can be ruined. To account for this, some suppliers send a few extra pieces to the printer. As a result, sometimes you may receive a few less or extra pieces than you originally ordered. You will only be billed for the correct number of items that you actually receive. Industry standard is usually that it will fall within 5% over or under the original order.

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